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Quality, Environment & Safety |
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Standard Menu
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Frequently Asked Questions
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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. |
Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection. |
Q: Pay for the products that I order?
A: By credit card, direct deposit or bank transfer to the account that JAPL will nominate after receiving your order.Q: Receive the ordered product?
A: Currently JAPL e-mails all ordered material, but will have an FTP download facility available as the volume of sales increases.Q: Know that I will receive my order after payment?
A: JAPL would not risk its reputation with any of the Clients on the Reference Accounts listing. You are welcome to contact any of them for a reference on the integrity of our CEO.
Q: Info on ISO standards?
A: Standards Australia website will provide the necessary links.Q: Info on third party certification?
A: If you need a quotation click on Information Request Form so we know how we can help you.Q: Info on second party certification?
A: Many federal and local government authorities such as the ACT Government have certain Prequalification criteria against which JAPL is accredited to assess your organisation for compliance.
Q: JAPL provide a combined service of consulting and certification?
A: JAPL and all its employees are bound by the professional code of conduct and integrity which ensures that we never offer both consulting and certification services on the same topic to our Client.Q: JAPL provide a documentation download facility?
A: This will be available as soon as the volume of sales increase to a level where we cannot handle it manually any longer.
Q: JAS-ANZ?
A: One of the accreditation bodies that approves and oversees the operations of the Third Party certification bodies. JAS-ANZ stands for "Joint Accreditation System for Australia and New Zealand".Q: Accredited to carry out certifications? Certified by Third party?
A: You can find a list of accredited organisations and all certified companies that appear on the JAS-ANZ Register. There you can also see what types of Clients each certification body has in your industry sector, so that you can make your own assessment of who might be the most suitable certifier for your organisation.Q: Responsible for achieving certification for your company?
A: You are, but JAPL will guarantee that the management system and associated documentation we provide for any products offered will comply with the requirements of the associated standard(s).
Q: Third party certification?
A: Independent certification by an accredited certification body that does not set the certification criteria, e.g. the certification standard(s), nor has any conflicting interest with organisation being certified.Q: Second party certification?
A: Certification by Client/Client, or their representative, against criteria set by the Client. The criteria may include any combination of standard(s) requirements and specific Client requirements.Q: Better? Third or Second party certification?
A: This depends entirely on your circumstances. If majority of your income is from a single Client then a Second party certification is a much cheaper and often quite adequate alternative, however, if you have many Clients or intend to grow your Client base, Third party certification is preferable and increases your chances of getting recognition both in Australia and overseas.
Q: ISO 9001:2000 Quality System Requirements coming into effect?
A: This standard already came into effect on 15 December, 2000, however, it had been agreed that organisations had a three-year transition period to comply with this standard by 15 December, 2003.
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